Facilities Management

Shopping Centre

Magpie Security Ltd.’s core competencies allow our Facilities Managers to operate at two levels: strategic-tactical and operational, it is the role of a Facilities Manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment for our clients/staff and business premises, this also includes members of the public. This is accomplished by managing the following activities:

Health & Safety

In the event of your alarm being activated, our 24 hour response unit will liaise with your Alarm Receiving Centre, verify the cause of the activation and if necessary, liaise with the police, alarm companies and repair contractors on your behalf, to resecure your premises as quickly as possible.

Fire Safety

The threat from fire carries one of the highest risk to loss of life, and the potential to damage or shut down a business. The Facilities Management department will have in place maintenance, inspection and testing for all of the fire safety equipment and systems, keeping records and certificates of compliance. Magpie Security Ltd use a national company that are specialists in this field and operate nationwide to carry out site surveys and any maintenance works as required by the contracts.

Maintenance, testing and inspections

Schedules are required to ensure that the facility is operating safely and efficiently, to maximise the life of equipment and reduce the risk of failure. There are also statutory obligations to be met. The work is planned, often using a computer-aided facility management system. Magpie Security Ltd ensures all testing and maintenance is carried out prior to any expiry date allowing business continuity at all times.


Operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, spillages, replenishing consumables (toilet rolls, soap, etc.) plus litter picking and reactive response. Cleaning is scheduled as a series of “periodic” tasks: daily, weekly, monthly, etc. The training and certification of cleaning operatives is increasingly a factor in the award of contracts to cleaning services providers. Magpie Security Ltd cleaning operatives have obtained the City & Guilds in cleaning services certification.


Magpie Security Ltd Facilities Management department has the responsibilities for the day-to-day running of the building as required by the client, these tasks may be outsourced or carried out by directly employed staff. This is a policy issue, but due to the immediacy of the response required in many of the activities involved the Facilities Manager will often require daily reports or an escalation procedure. Some issues require more than just periodic maintenance, for example those that can stop or hamper the productivity of the business or that have safety implications. Many of these are managed by the Magpie Security Ltd Facilities Management “help desk” that staff are able to be contacted either by telephone or email. The response to help desk calls are prioritised but may be as simple as too hot or too cold, lights not working, photocopier jammed, coffee spills, vending machine problems, etc. Help desks may be used to book meeting rooms, car parking spaces and many other services, but this often depends on how the facilities department is organised. It may be split into two sections often referred to as “soft” and “hard” services. Soft would include reception, post room, cleaning, etc. and hard the mechanical, fire and electrical services.

Space and allocation changes

In many organisations, Shops and office layouts are subject to frequent changes such as Christmas displays and mega sale days. These moves are normally planned by the Store Manager and Facilities Management department. You must take into account blind spots that occur from such displays allowing the opportunity to take items without payment (Shoplifting). In addition to meeting the needs of the business, compliance with statutory requirements related to store and office layouts include: the minimum amount of space to be provided per staff member; fire safety arrangements; lighting levels; signage; ventilation; temperature control and welfare arrangements such as toilets and drinking water. Consideration may also be given to vending, catering or a place where staff can make a drink and take a break from their desk.

Business Continuity Planning

Organisations should have a continuity plan in place so that in the event of a fire or major failure the business can recover quickly. In large organisations it may be that the staff move to another site that has been set up to model the existing operation. The Facilities Management department would be one of the key players should it be necessary to move the business to a recovery site. Magpie Security Ltd have experience in crisis management policies and procedures and the impact this may have on your business.

A few of our valued clients